Refund policy

We have a two week return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello.grindingfaithcoffee@gmail.com. Please note that all returns may not have to be returned. I.e. Broken and damaged items during shipment.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately (Usually within 7 business days) if the item is defective, damaged, misprinted or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as consumables, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Due to health and safety regulations, we cannot accept returns or offer reshipments on intimate items (such as face masks, underwear, or swimsuits). Please get in touch if you have questions or concerns about your specific item.

Additional items that cannot be returned:                                                           

  • Buyer's Remorse: If a customer simply changes their mind or dislikes the product.
  • Size/Color Exchanges: If the customer ordered the wrong size or color variant.    
  • Wrong Address / Unclaimed Shipments: If a customer provides an invalid address or fails to claim the package, the carrier will return it to Printful or Grinding Faith Coffee Company. Printful or Grinding Faith Coffee will hold it for 30 days, during which you can pay to reship it to an updated address. After 30 days, unclaimed items will either be donated to charity or discarded.

- Unfortunately, we cannot accept returns on sale items or gift cards -

Exchanges                                                                                                                        The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, or for any other questions about this policy, email: hello.grindingfaithcoffee@gmail.com.